Our client's showroom/office will be hiring a CSR who will interact with customers as they work on remodel or new construction projects, helping to price orders and arrange installation of the company's product line. This is a full-time opening working a basic schedule of 8am to 4:30pm, although it needs a candidate who is willing to stay late or occasionally work on a Saturday if needed.
The job's key responsibilities include:
- handling customer inquiries by phone, email, chat or in person
- providing information about products, services, and company policies
- processes orders, returns, and updates to accounts
- identifying trends in customer feedback and recommending improvements
Previous customer service experience is preferred, although it's not absolutely required - the starting pay is a wide range to allow for choosing the combination of the right aptitude and experience. You'll need to be comfortable using computers, CRM software and multiple systems, and demonstrating a positive, professional attitude as you work with your team and customers. If you enjoy design and home decorating or improvement, this is a great way to apply your customer service experience!
