This handles intakes (collecting new case information) in a busy governmental office.  There will also be incoming phone calls to be directed to various members of the department.  The schedule involves a full day each Monday (9-5), and a shorter day (9-3) for the rest of each week.  Candidates should have previous office experience and a high level of comfort using MS Office daily.  You'll also need to have a calm, compassionate personality and the ability to act professionally at all times.  The opening is expected to be long-term, and it's a great way to network or simply to join an important team.